We love real estate—but we’re the first to admit the industry isn’t perfect.
If you’ve ever bought or sold property and walked away frustrated, confused, or just plain fed up, you’re not alone. From bad communication to sticker shock, we’ve heard every complaint in the book—and we’ve made it our mission to do things differently.
At Big Frontier Group, we’ve built our business on transparency, trust, and actually listening. So here it is—an honest look at what people don’t like about the real estate world… and how we’re flipping the script.
1. Pushy Agents Focused on the Commission, Not the Client
We hear this all the time: “It felt like my agent just wanted to close the deal.”
That’s not how we operate.
We see real estate as a relationship-based business—not a chase for commission. Whether we’re helping you buy, sell, or explore your options, our job is to give you honest guidance that puts your goals first—even if that means saying “not yet.”
2. Hidden Fees and Lack of Transparency
Nobody likes surprises when money’s on the line.
We believe in zero guesswork and no fine print games. From day one, we lay out what to expect—fees, timelines, responsibilities—so you always know where you stand.
3. Contracts That Read Like a Foreign Language
Disclosures, contingencies, title paperwork… it’s a lot.
That’s why we take the time to walk you through everything—line by line if needed. We speak fluent “real estate,” but we’ll always translate it into real talk you can understand.
4. Agents Who Don’t Answer Their Phones
If you’re in the middle of buying or selling a home and your agent goes silent… that’s a big problem.
At Big Frontier Group, we treat communication like oxygen. We check in often, reply quickly, and never leave you wondering where things stand. You’ll never feel ghosted.
5. Unrealistic Pricing That Wastes Your Time
Some agents will promise the moon just to win your listing.
The result? Stale properties, disappointed sellers, and unnecessary price drops.
We don’t play that game. We use data, market knowledge, and strategic insight to price homes correctly the first time. And if you’re a buyer? We’ll be honest if something’s overpriced—even if you’re in love with the view.
6. High Commissions with Low Value
Here’s the deal: commissions should earn their keep.
We go above and beyond for our clients—professional marketing, smart negotiation, boots-on-the-ground hustle, and ongoing support before, during, and long after closing. When you work with us, you’ll see where every dollar of value comes from.
7. Too Many Hands in the Pot = Delays
The real estate process can involve a lot of moving parts—lenders, inspectors, appraisers, title, you name it. If communication breaks down, things stall.
We work with a tight-knit team of pros we trust to get the job done—on time, on point, and without drama. You’ll never be left chasing updates from five different people.
8. Feeling Like You’re on Your Own
Buying or selling can feel overwhelming—especially if you don’t have someone truly in your corner.
That’s what we’re here for.
We don’t just open doors and send you links—we walk beside you through every step of the journey. Strategy, support, problem-solving, and steady guidance—it’s all part of how we work.
The Bottom Line: Real Estate Doesn’t Have to Suck
We’re in this business because we love helping people find their place in the world.
We believe in real service, honest advice, and taking care of our people the right way.
If you’ve had a bad experience before, we get it—and we’d love the chance to show you that it can be different.
🎯 Let’s Talk
We’re ready when you are.